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EMC unveils billing alert program

Helps customers manage accounts

POSTED: September 28, 2013 4:30 p.m.
 

Sawnee Electric Membership Corporation is offering a new tool to help customers manage their monthly power bills.

The Internet-based tool allows customers to set a maximum billing threshold for their account. They can then receive courtesy emails as their energy use approaches their selected threshold amount.

Called the Billing Alert Program, the tool allows participating members to receive up to three notices during a billing period that outlines how their energy usage and estimated bill amount are progressing toward the bill date.

The program is unique in that it allows customers to know how much their bill will be before it arrives.

The alert notices can also be viewed on Sawnee’s mobile app and on its website.

The system works in conjunction with Sawnee’s Automated Metering Infrastructure, or AMI, which uses technology to monitor customer’s individual use in real time.

Blake House, vice president of member services, said in a statement that the alert program helps resolve one of the most frequent questions.

“We are constantly being asked, ‘Is there anything I can do to reduce my electric bill?” he said. “We tell members, ‘If you are on a budget, you must take advantage of our AMI system and our online tools so that you can keep track of how much you are using on a daily or weekly basis. Don’t wait until it is too late before you get concerned about how much you are using.’”

Any Sawnee EMC customer interested in signing up for the program can go to www.sawnee.com and click on the AMI website link in the middle of the home page. Then select “meter data” in the “quick links” section on the right side of the page to enroll.

The program is also available through Sawnee’s iPhone and iPad web app, under the “billing” tab. The app can be downloaded at http://www.sawnee.com/mobile.

In addition, members can contact Sawnee’s Customer Call Center at (770) 887-2363 to enroll.

Sawnee EMC serves more than 157,000 accounts in seven north Georgia counties.

 

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