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Two schools hailed for customer service

POSTED: April 17, 2014 12:03 a.m.
 

FORSYTH COUNTY -- Customer service is crucial for a successful business. It’s also an important part of running a thriving campus, as two Forsyth County schools recently learned.

Both Cumming and Midway elementary schools earned the Georgia Department of Education’s Family-Friendly Partnership School Award.

They were selected because of their excellent customer service over the phone, in the front office or online with welcoming staff members, comfortable waiting areas, clear signage and engaging student work throughout the buildings.

“The schools that won this award understand the importance of what welcoming environments bring to student success,” said State School Superintendent John Barge. “They are models for the entire state when it comes to engaging families and making parents feel welcome from the moment that they walk in the door.”

Cumming and Midway were among four schools across the state to receive the honor, joining Golden Isles Elementary in Glynn County and Moreland Elementary in Coweta County.

Barge plans to visit all four campuses, where he will present a plaque and welcome mat for their front entrances. School officials will also be invited to a professional learning seminar at the Ritz-Carlton Leadership Center.

The award is sponsored by the Georgia Association of Educators in addition to the state education board and Ritz-Carlton.

“The concept of ‘it takes a village to raise a child’ has proven itself time and time again, especially in today’s hi-stakes educational environment,” said Calvine Rollins, association president. “Creating an open, inviting environment with a school and its community feeds into that concept and goes a long way toward removing just one more obstacle to helping students meet the expectations we have for them.

“GAE is excited to be able to offer this training to those schools that share this vision and have put forth the effort to include the community in the plans for success.”

 

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