The Forsyth County Water and Sewer Department recently launched a web portal that allows customers to view bills and make payments online and review account information.
"We have accepted online water and sewer payments for several years, but this new portal provides our customers with access to more account information online," said Tim Perkins, water and sewer director.
"We are always looking for ways to improve the service provided to our customers, and we recognized that it was important to enhance our online payment system."
In addition, county water and sewer customers will also be able to see 24 months of previous bills. Customers' history for the previous 13 months will be available, as will information on the type of service and the meter number.
"With this new web portal, our customers will have access to much more information about their account, their past transactions and their water usage," said Christina Jones, controller with the water and sewer department. "Online payments will also be processed quicker."
The new portal can be accessed by selecting “pay water bill online” from the quick links menu at www.forsythco.com or can be accessed directly at https://waterbill.forsythco.com.
To sign up, select “create a new account” and enter the required information referenced in the link at the top of that page.
Once registered, customers will receive an activation email. They can follow the instructions in it to activate access.
An informational insert with details will be included with bills mailed this month.
"In 2011, the county converted to a new water and sewer software," Jones said. "After recent upgrades, that software provided a platform for further customer service enhancements … We believe the new features available via the web portal will really be a benefit to our customers."