One of Forsyth County’s hotels recently underwent a major renovation project totaling more than $1 million.
Freddy Burch, general manager of the Cumming Hampton Inn, which is off Ronald Reagan Boulevard near Ga. 400 at Exit 14, said nearly every facet of the hotel received an updated look.
“The entire building has been painted inside and out, all the landscaping has been redone,” he said. “We built a lovely patio with a pergola and a fire pit, oversized seating facing the woods, and we redid the pool.”
In addition, all 71 guest rooms, which include a mix of single king-sized beds and double queen-sized beds, received a complete facelift.
“Everything in every guest room is a 100 percent new,” Burch said.
Blake Weldon, front office manager, said the room design features modernized headboards, side tables, desks and lamps, as well as new entertainment cabinets and wet bars.
For comfort, the thermostats in each room have also been moved.
“The air conditioner in your typical hotel room is over by the window and the thermostat is there too,” he said. “But in our new rooms the thermostat has been wired over on the other side of the room … so the thing is sensing the temperature in the room where you sleep, not right by the window, so it’s more comfortable for the person staying there.”
Each room’s bathroom facilities were also upgraded, Weldon said.
Every bathroom features a new sink and cabinet area with granite and tiered shelves for storing toiletries.
“Before we had our hairdryers hanging on the wall and now they’re in a bag on top of the towels, so guests can plug them in when and where they want,” Weldon said.
“There are also new hooks for robes and towels and all the rooms have the curved shower curtain bar.”
The renovation continues in the hotel’s common areas, such as hallways, which received new carpet and paint, and elevators.
Burch is particularly pleased with the elevators, which sport a “classy office building” feel with stainless steel and tile, rather than the former “dark wood panels and Plexiglass.”
The hotel’s lobby and breakfast area now boasts a sleek color scheme and furnishings. Weldon said the hotel, which opened in 2002, previously featured a fireplace with sofas and a coffee table in the lobby.
All of that was removed to make room for a stylish communal work table, where business professionals can set up their electronic devices or hold meetings with clients.
“It has the feel of a board room with the long table,” Weldon said. “There are connections on the side of the table with regular [electrical] outlets and USB connections so they can charge their phones or plug in their laptop and stuff.
“That’s a really nice addition that our guests really like.”
In the morning hours, when the hotel offers its guests complimentary hot breakfasts, the communal table has also been useful for overflow seating.
The hotel’s business center, where guests can access desktop computers and printers, has shifted to a spot near the communal work space.
And the workout room was expanded to add more aerobic and free weight equipment, as well as a water fountain.
What Burch called a “sweet shop” has also been added near the front desk, where patrons can buy a wide range of snacks and beverages, such as candy bars, chips and sodas.
Nelish Patel, one of the hotel’s owners, said he and his partners bought the property in September 2012 knowing it was due for a facelift since it had not undergone any changes since opening.
“The previous hotel, we thought was very tired,” he said. “So for our customers and our associates who work here, as well as for the residents of the community, we wanted to give them something to be proud of.”
Patel said the $1.2 million renovation project began in late February. All guest rooms were completed in June and the last of the common area renovations finished up this week.
Patel thanked the hotel’s 32 employees for their patience during the renovation process.
“They’ve been extremely integral in this entire process from start to finish,” he said. “There were some tough times that we dealt with — working until 9 o’clock at night to get things ready at times — and we all came together as a team to do what needed to be done. Everyone who worked here during that time deserves a lot of credit.”
Weldon added that staff members also ensured guests were always comfortable.
“There were times we had earplugs in our ears taking reservations while they were jackhammering in the background, but the staff here did everything they could to minimize the impact of that for our guests,” he said.
Burch added that the community has been very supportive of the changes as well.
“Everybody from the chamber of commerce to other businesses to local residents, it’s been a great show of support from everybody,” he said.
“If anybody in the community hasn’t had a chance to stop by and see all the changes, we definitely welcome that.”