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Sawnee EMC unveils new-look online portal
Offers information on power outages
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Forsyth County News

Sawnee Electric Membership Corporation recently announced an overhaul to its online portal.

According to a news release from the utility, the portal provides “real-time information on power outages, including outage reporting and detailed maps.”

Historically, Sawnee EMC has provided limited outage information via its website and mobile application. That information was “narrow in scope and lacked many of the cutting edge features that allow for personal interaction by the user.”

“This all changes now,” said Michael A. Goodroe, president and CEO, in a statement. “This is a major step forward for us, but most importantly for our members.

“Nobody likes a power outage, but when one occurs, our members need prompt and accurate information about what is going on and what we are doing to get their lights back on. These new tools accomplish this goal.”

Any time an outage affects them, Sawnee members can visit and click the “Storm Center” page to find information about the situation.

Current outages can be filtered and viewed by county, zip code or outage number. Information is then presented in an easy-to-read and understand format.

The data is also linked to an interactive map of Sawnee EMC’s service area that shows what areas and number of accounts have been impacted by the outage, as well as its likely cause and length.

Corban Davies, a system analyst, said in a statement that the tool was developed based on feedback from Sawnee members.

“They asked us for more data and now it is available 24 hours a day,” he said.

The site not only provides the status of the crew assigned to address the outage, but also reveals what specific information has been gathered from the field.

It gathers and compiles all data from Sawnee EMC’s computer network and brings together one complete picture of what is occurring and when it could be repaired.

Blake House, vice president of member services, called the new tool a “game changer” for the corporation and its members.

“We serve one of the fastest growing areas in the nation and we have a lot of members who are very new to the area, so we included a ‘find me on the map’ feature to aid them in locating which particular outage event is the one affecting their home or business,” House said.

The new site also allows members to more easily enter their information to alert the cooperative that they are experiencing an outage.

“The new online forms used to report an outage are now intuitive and allow the user to select certain information which can be retained for later use,” said Carl Badgett, vice president of information systems, in a statement.

“This new feature, called ‘my outage,’ allows the user to select the ‘remember me’ feature so that they will not have to reenter the same data if they ever visit the site in the future.”

There is also a feature that allows customers to see if power has been restored to their home or business if they are away. The site also offers a separate set of tools for mobile phones and tablets.