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Sawnee EMC launches text feature to aid in customer service
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Cumming-based Sawnee EMC is keeping up with the times by introducing a new way to contact a customer service representative.

The electric services corporation now allows customers to text an employee at its headquarters in Cumming, a feature that is added to other communication channels like online chat, email and Sawnee’s online account management portal called SmartHub.

“We have heard from our members on countless internal surveys that they wish to communicate with us via text,” said Blake House, vice president of member services. “This new feature being deployed in our call center is just another opportunity for our staff to meet the ever-changing needs of our members – especially our younger demographic who prefer to text instead of speaking with us on the phone.”

Sawnee members can use their smart phone or tablet to text the call center at (678) 999-8124 to obtain account information, including a billing date or account balance, or to report an outage and “many other actions.”

Cindy Badgett, a spokeswoman for the company that provides electricity to about 161,500 accounts in seven north Georgia counties, said in a news release that the Sawnee EMC staff is committed to ensuring interactions on “all communication platforms” remain safe and secure.

Members are encouraged to have their account number, service address or other means of verification available before beginning a text session.

The feature is available during normal and extended operating hours of Sawnee’s call center, which are posted under the “contact us” page at Sawnee.com.

“Members who choose to utilize text messaging with Sawnee,” Badgett said in the release, “will be subject to standard messages rates as per their provider.”