A Forsyth County company has been ranked as one of the top in the nation for customer satisfaction.
Recently, Cumming-based electric services company Sawnee EMC was ranked third in the country based on a residential customer satisfaction study done by J.D. Power. Sawnee received a customer satisfaction index score of 783, well above the average of 719.
“We feel honored and appreciative of the score our members have given us on this national survey,” said Michael A. Goodroe, president and CEO. “This is due to the efforts of our dedicated staff who strive each day to make our cooperative one of the very best in the nation; who deliver world-class service to our members, often under challenging circumstances.”
The survey included responses from more than 99,000 customers for 138 different utilities, who ranked the companies based on reliability, rates, communication, customer service and corporate citizenship.
Sawnee EMC serves nearly 175,000 customers in seven counties in northeast Georgia and increased its score by 45 points from 2016.
“Being recognized for our efforts with regard to meeting, and often exceeding, the expectations of our members is very humbling — it means our members appreciate what we do” said Blake House, vice president of member services. “In addition to this survey, we recently completed our own voluntary customer satisfaction survey and are pleased to report that 95 percent of our members have a favorable view of us.”
Sawnee’s total assets exceed $642 million, with an annual revenue of $313 million and energy sales of 3.37 kWh.