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Sawnee EMC receives J.D. Power award for highest customer satisfaction

Sawnee Electric Membership Corporation announced recently that it received a national award from J.D. Power for scoring highest in customer satisfaction among cooperatives in their 2018 Electric Utility Residential Customer Satisfaction Study. Sawnee received a score of 804 out of a possible 1,000 and was one of only two utilities in the nation surveyed by J.D. Power to score above the 800 level.

“This is a great honor for the dedicated men and women that call Sawnee home each day, and also for over 154,000 members that entrust us to meet their energy needs and serve their communities,” said Michael A. Goodroe, President and CEO of Sawnee. “This speaks volumes about our commitment to always put our members first.”

This is not the first time that Sawnee has been recognized nationally by J.D. Power as best in class; Sawnee received a similar award in 2013.  

“We could not be happier; the fact that our members appreciate us and approve of how we do business as their power company makes it all worthwhile,” said Blake House, vice president of Member Services. 

House added: “2018 is our 80th Anniversary and this J.D. Power award simply puts the icing on the cake to the achievements this great organization, and our members, have accomplished over the years.”

Sawnee’s commitment to delivering world-class customer service, reliability, and innovative products and services, such as its recently announced “virtual solar” program and “billing alerts” program help Sawnee standout with its members.