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Why Family Haven Thrift Store is closing after 22 years in Forsyth County
Family Haven Thrift Store
The Family Haven Thrift Store in Cumming will close its doors to the public Jan. 15 after 22 years in the community. - photo by Brian Paglia

After 22 years in the community, the Family Haven Thrift Store in Cumming will close its doors to the public this January to focus wholly on the work it does in the community. 

According to Shandra Dawkins, executive director of Forsyth County Family Haven, customers have until Jan. 15 to make donations at the store at 598 Veterans Memorial Blvd. and scoop up gently used items before the store officially closes and their inventory of clothes and other goods are donated to other charities in the area. 

“We’ve partnered with some of the other local thrift stores to give them some of our donations, but the bulk of it will go to The Jericho House, a small nonprofit that was in need that we’ve been partnering with,” Dawkins said. 

Family Haven Thrift Store
- photo by Brian Paglia
Dawkins said that they made the decision to close the thrift store after reviewing its financial situation and realizing that expenses were increasing while sale revenues weren’t coming in.

“I’m looking over the thrift store financials for the past 10 years,” Dawkins said. “There has been a decline and decrease in revenue, but that’s due in part to the huge increase of additional thrift stores.”

She said that the large number of other thrift stores in the area make it harder for them to compete with other businesses, turn a profit and focus on the programs that they offer. 

“We can only compete to a certain point and we can only resurrect the thrift store to a certain point,” she said. “It’s important for us to be great stewards of our funds and how they’re being utilized. And we’re just not generating enough revenue to keep it up and running and to make a profit.”

Even though they are closing the doors on the store, Dawkins said that they will still be asking the community for help with donations and will be searching for space in the community to house their stocks of supplies for the women and children in their programs. 

“We have to do what we have to do at this point, because we still need to be able to have clothing and other supplies for women and children,” she said. 

Anyone interested in making a donation to Family Haven or learning more about the work that they do in the community can call 770-889-6384 or visit