Sawnee Electric Membership Corporation received marks on a customer satisfaction study that were higher than the nationwide average.
The results, released on July 13, mean that the corporation is ranked fourth in the nation with a Customer Satisfaction Index (CSI) score of 741 on the 2016 J.D. Power 2016 Electric Utility Residential Customer Satisfaction Study, with the average electric utility score nationwide at 680.
“We feel honored and appreciative of the score our members have given us on this national survey,” Sawnee EMC President and CEO Michael A. Goodroe said. “This is due to the efforts of our dedicated staff, who strive each day to make our cooperative one of the very best in the nation [and] who deliver world class service to our members, often under challenging circumstances.”
The score for the Cumming-based electric services provider is eight points higher than the 2015 score. With this new higher score, the corporation joins 42 electric utilities that are recognized for their CSI scores of 700 or above.
The J.D. Power study is a nationwide survey of electric utilities with 2016 scores based on responses from more than 101,000 electric consumers from across the United States.
“Being recognized for our efforts with regard to meeting, and often exceeding, the expectations of our members is very humbling – it means our members appreciate what we do,” Sawnee EMC Vice President of Member Services Blake House said. “In addition to this survey, we recently completed our own voluntary customer satisfaction survey and are pleased to report that 95 percent of our members have a favorable view of us.”
Sawnee EMC serves about 169,000 accounts across seven counties in greater north Georgia. For more information on the corporation or the J study results, call Sawnee EMC at (770) 887-2363, or visit sawnee.com.